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Delivery
We have many years of experience in international shipping of fragile goods and guarantee reliable packaging of each item.
- Order processing: 1–3 business days.
- Shipping method: Priority International Mail with tracking number.
Estimated shipping cost: Price depends on weight and packaging:
- Collectibles ($15): Small packages of insects in envelopes or compact boxes.
- Entomological Frames ($25+): Custom orders with butterflies or beetles. Price varies by quantity and size.
- Oversized cargo ($100+): Bulky packages (birds, crustaceans, taxidermy).
Please note: The exact shipping cost is calculated after assessing the weight of the package.
Guarantees
Your trust is our priority. We are fully responsible for the goods until they are received.
Damage or loss during transportation:
- In rare cases, damage is possible. If the product is damaged or lost, a free replacement or full refund will be provided.
- Compensation options: In case of minor defects, partial refund or restoration consultation.
Return conditions:
- Returns are possible within 30 days .
- The product must be in its original condition . Return shipping is at the buyer's expense.
- Important: The warranty does not cover damage caused by the buyer.
Order cancellation: not possible after the parcel has been handed over to the delivery service.